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Effective Date: 5/5/2026

Welcome to De La Paz Logistics & Services LLC. These Terms and Conditions (“Terms”) govern all services provided by our company. By requesting, scheduling, or using our services, you agree to the following terms.

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1. Service Overview

De La Paz Logistics & Services LLC provides professional courier and logistics services, including but not limited to:

• Medical courier services (HIPAA & BBP compliant)

• Legal and professional document delivery

• Small-batch and last-mile logistics

• On-demand and same-day delivery services

All services are subject to availability, operational capacity, and compliance with these Terms.

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2. Quotes, Estimates & Pricing

• All quotes are based on the information provided by the client, including but not limited to:

  • Pickup and delivery locations

  • Package size, weight, and contents

  • Delivery timeframe and urgency

• Quotes are considered estimates only and may be adjusted if:

  • Additional stops are added

  • Actual weight/dimensions differ

  • Wait time exceeds the included limit

  • Delivery conditions change (traffic, access issues, etc.)

• Final pricing will be reflected on the invoice issued after service completion.

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3. Scheduling & Service Requests

• All service requests must include accurate and complete details.

• Same-day and rush deliveries are subject to availability.

• We reserve the right to decline or reschedule services due to operational constraints, safety concerns, or incomplete information.

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4. Wait Time Policy

To maintain efficiency and punctuality:

• The first 10 minutes at any pickup or delivery location are included at no additional cost.

• After 10 minutes, a wait fee of $1.00 per minute will apply.

• Extended delays may result in service cancellation or rescheduling.

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5. Cancellation & Service Modifications

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Standard Cancellations

• Cancellations made at least 2 hours prior to the scheduled pickup time: No charge

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Late Cancellations

• Cancellations made within 2 hours of the scheduled pickup or after dispatch:

  • Subject to a $25.00 cancellation fee

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Dry Runs

• If a driver arrives and:

  • The shipment is not ready, or

  • The location is inaccessible
    A Full Base Rate will be charged.​

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6. Packaging & Client Responsibilities

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Clients are fully responsible for:

• Proper packaging of all items

• Accurate labeling and documentation

• Compliance with all applicable regulations

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De La Paz Logistics & Services LLC is not responsible for damages caused by:

• Improper packaging

• Inadequate labeling

• Undisclosed contents

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7. Medical & Sensitive Deliveries

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• We are HIPAA and Bloodborne Pathogen (BBP) certified.

• Clients must ensure that all medical items:

  • Are properly sealed and labeled

  • Use primary and secondary leak-proof containers

  • Meet OSHA and regulatory standards

• We reserve the right to refuse improperly packaged medical shipments.

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8. Prohibited Items

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We do not transport:

• Hazardous materials (HAZMAT)

• Illegal substances

• Explosives, firearms, or restricted items

• Any item deemed unsafe or non-compliant

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We reserve the right to:

• Refuse service

• Report suspicious or illegal shipments to authorities if required

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9. Delivery Conditions & Limitations

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       Delivery times are estimated, not guaranteed, unless explicitly agreed in writing.

• We are not liable for delays caused by:

  • Traffic conditions

  • Weather

  • Road closures

  • Acts of God or unforeseen circumstances

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• Proof of delivery may include:

  • Signature

  • Photo confirmation

  • Delivery timestamp

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10. Liability & Insurance

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• Our liability is limited to the declared value of the shipment, unless additional coverage is arranged in advance.

• We are not liable for:

  • Indirect or consequential damages

  • Loss due to improper packaging

  • Delays beyond our control

• Clients are encouraged to request additional insurance coverage for high-value shipments.

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11. Payment Terms

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• Invoices are issued upon completion of service unless otherwise agreed.

• Payment Methods Accepted:

  • Credit/Debit Cards

  • Zelle

  • ACH Transfers

  • Business Checks

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Net Terms (Approved Accounts Only)

• Payment is due within 15 days (Net-15) unless otherwise agreed in writing.

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Late Payments

• Late payments may incur:

  • Additional fees

  • Suspension of future services

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12. Account Suspension or Refusal of Service

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We reserve the right to:

• Refuse or terminate service at our discretion

• Suspend accounts for:

  • Non-payment

  • Repeated cancellations

  • Violation of these Terms

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13. Confidentiality & Data Protection

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• All client information and delivery details are handled with strict confidentiality.

• Medical deliveries are handled in compliance with HIPAA regulations.

• We do not disclose client information except where required by law.

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14. Indemnification

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Clients agree to indemnify and hold harmless De La Paz Logistics & Services LLC from:

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• Any claims, damages, or liabilities arising from:

  • Improper packaging

  • Misrepresentation of shipment contents

  • Regulatory violations

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15. Changes to Terms

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We reserve the right to update these Terms at any time. Updated versions will be posted on our website with a revised effective date.

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16. Contact Information

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For questions regarding these Terms, please contact:

De La Paz Logistics & Services LLC
📧 info@delapazlogistics.com
📧 quotes@delapazlogistics.com